Privacy Policy

1. Information we collect

When you contact us, place an order, or use our services, we may collect: your name, company name, email address, phone number, shipping/billing address, payment information, and the content of your inquiries. We also collect technical data automatically (IP address, browser type, referring URL, pages visited, timestamps) for security and analytics.

2. Purpose of use

• Responding to inquiries and providing requested services
• Processing orders, payments and shipments
• Cross-border customs handling and partner communication
• Customer support, after-sales service and dispute resolution
• Service improvement, fraud prevention and legal compliance
• Marketing communications, only with your prior consent

3. Disclosure to third parties

We do not sell your personal information. We may share necessary data with: payment processors, shipping/customs partners, manufacturer or marketplace partners required to fulfil your order, and authorities when required by law. All partners are bound by confidentiality obligations consistent with this policy.

4. Outsourcing & sub-processors

We may entrust limited processing (hosting, email, analytics, customer-support tooling) to qualified vendors. We require these vendors to maintain security standards equivalent to ours.

5. Cookies & analytics

We use cookies and similar technologies to remember your language preference, keep your session secure, and measure aggregate site usage. You can disable cookies in your browser, but some features (e.g. language switching) may not work correctly without them.

6. Your rights

You may request access to, correction of, or deletion of your personal information at any time. You may also withdraw consent for marketing communications. To exercise these rights, contact us using the details below.

7. Data retention & security

We retain personal information only for as long as necessary to provide our services and meet legal obligations. We apply reasonable administrative, technical and physical safeguards to protect your data.

8. International transfer

As a cross-border eCommerce operator we transfer data internationally to fulfil shipments and provide support. We take steps to ensure such transfers are protected under contractual safeguards.

9. Updates to this policy

We may revise this policy from time to time. The revised version will be posted on this page with an updated effective date.

10. Contact

Effective date: 2026-04-27