Be the human voice of Dogo for international customers — answering, advising, and resolving in their own language.
What you'll do
- Front-line email and chat support in EN / JA
- Order, shipping and customs query resolution
- Manage returns and refund workflows
- Maintain FAQ and internal knowledge base
- Surface customer signal back to product / ops
What we're looking for
- Business-level English + business / native Japanese
- 1+ year customer support or eCommerce experience
- Strong written tone and empathy
- Comfortable juggling priorities
Nice to have
- Experience with Zendesk / Intercom
- Third language (Chinese / Vietnamese / etc.)
- Knowledge of international logistics and customs
What you'll get
- Flex hours · 2–3 remote days a week
- Monthly team lunch budget
- Language-learning stipend (JA / EN)
- Annual review + bi-annual bonus
- PTO + summer & winter holidays
How to apply
Send your CV (and a short note on why this role) to info@dogo-trading.com. We respond within one business day.